Frequently Asked Questions

Most airlines provide special meals onboard, especially during long-haul flights, to meet the dietary requirements of a traveler. If you want to add special meals to your itinerary, you can avail the option while booking tickets online. You can also call the airlines directly to place a special meal request 24-48 hours prior to the scheduled departure. You can also place a special meal request during web check-in or at the airport counter. However, confirmation of your inflight meal request is subject to the discretion of operating airlines.

You don't have to pay additional charges for an infant's travel on domestic flights with most airlines across the US, if the infant is below 24 months of age and you travel with him / her on your lap. An adult traveler can travel with only one infant on lap. You might have to pay for your infant’s travel on a long-haul flight or international flight. However, do make sure to check airlines’ infant travel policy.

If you are on a round trip and the infant turns 2 years (24 months) by the time you take the return flight, the infant will be considered as a child and a separate return ticket for the child should be purchased. This usually happens when there is a time gap between the outward and return flights.

Please feel free to dial 855-359-3245 or email us at help@ieagle.com for any further details.

Mostly there are no discounts offered by airlines on flight tickets for children or infants. If you are traveling with an infant over 24 months of age, domestic flights within US will charge an adult fare for the child as well. In case of an international trip with an infant under 2 years (24 months), airfare for the infant will be as per the airline infant policy. The infant policy of airlines varies depending on various factors. iEagle doesn't hold any control over airlines’ infant travel policy.

Yes, you will receive airfare quotes along with itineraries based on your travel plans, to your registered email address. You can then verify the travel dates and travel cities in the itinerary. However, few itineraries will only be revealed, once it is blocked. You can call our travel specialists on 855-359-3245 or email us at help@ieagle.com to get the details on lowest airfares for your preferred itinerary.

Definitely, you can. You can call our customer care support available 24X7 at your service to book tickets over phone. You can also chat with our 24-hr customer support chat representative for getting flight tickets booked. Do call us at 855-359-3245 to make a booking.

Yes, we can. We have a proven track record of booking last-minute flights at the best fares available. Do call us at 855-359-3245 4-5 hours before you plan to catch an onward flight, and we will get you on the best last minute flight and we will book you last minute tickets based on the availability.

In case your credit card details mismatch the card details in the company’s records, you can use another credit card to book the tickets. Before payment, make sure the credit card details provided are correct and matches with your credit card statement.

Yes, we offer this facility to travelers going for multi-city trips. You can search for flights in this category on our website - www.ieagle.com Click on "MULTI-CITY" tab to filter the search for multi-city itineraries.

Yes. All the displayed airfares on iEagle Website include airport fees, ticket price and applicable taxes. There is no hidden fee.

You can hold a seat, not a reservation for a limited period of time, based on the rules and regulations of operating airlines. However, the fare for the seat can't be guaranteed until ticketing. You will be charged the fare difference if the fare increases by the time the payment is done and the seat is booked.

Yes, it is possible. We have a good selection of itineraries with stopover, which you can search for on iEagle website anytime.

You can book a maximum of 9 seats at a time, as per the industry norms. If you want to make reservations for more than 9 travelers, please contact our travel specialists at 855-359-3245 for group travel assistance. Our team will make sure you travel in a group.

At iEagle, we guarantee cheap and lowest airfares as soon as a ticket is booked and issued successfully. For more information, kindly go through our "Terms and Conditions" policy.

No, you cannot book a ticket for an unaccompanied child online. However, you can give us a call at 855-359-3245 for quick assistance. Airlines allow unaccompanied minors to travel depending on age restrictions, their guidelines and "Unaccompanied minor service" charges. If you make reservation for an unaccompanied minor, you need to submit supporting documents at the origin airport. The permissible age of unaccompanied minor travelers is 5 to 17 years generally, which may differ from one airline to another. Generally, unaccompanied minors are not allowed to travel on the day’s last flight or a connecting flight.

For any modification made in a reserved itinerary, you will be charged an airline fee which differs from one airline to another. A certain amount is charged per seat for modification apart from the difference in fare. If you request a modification within 24 hours of the booking confirmation, iEagle will not charge any amount. In case a modification is made to the reserved itinerary after 24 hours of booking, the operating airline will levy extra charges based on its modification policy and rules. However, the traveler's name and the airline can't be changed. For more details, please feel free to dial 855-359-3245.

All the seats of an aircraft are not pre-assigned. Some seats are left unassigned for airline employees, premium passengers and members of the "frequent flyer reward program". If you have a confirmed booking but no seat is assigned to you, make sure to reach the airport at least 3 hours prior to the scheduled departure and report to the airline’s counter at the airport. In such cases, the airline assigns seats on the first come, first served basis. You can also opt for the web check-in option 24 hours before the scheduled departure.

Once the ticket (s) for your reservation is issued, no request for name change is entertained by the airlines due to security issues. In case the spelling of the name is wrong on the ticket, you can call our travel specialists on 855-359-3245 for assistance.

If the flight is rescheduled, or the flight schedule is changed, we make sure to send intimation to you at the earliest. However, it completely depends on the prompt notice from the airline to us. We recommend you to check the flight schedule with the operating airline 72 hours prior to the departure. Based on the situation, a new ticket can be issued.

If airlines reschedule flights due to inclement weather or socio-political agitation or some other reason in the origin city or destination city or connection city, neither fee nor fare difference is levied on travelers. If a traveler’s flight is rescheduled at his / her request for change of travel dates, airline fee and fair difference apply.

Generally, discounted flight tickets and insider / special deals are non-refundable. iEagle is bound to follow the refund policy of airlines. It is advisable that you check with the airline’s prevailing norms for refund against cancellation and go through our Terms of Service for refund against cancellation before booking a flight.

In case you spot an error in the flight schedule display on our website, please contact our travel agent. You could also email us about the issue along with a screenshot and your trip ID at help@ieagle.com. We will rectify the glitch at the earliest.

Our customers are notified at the time of booking whether they will be traveling with e-Tickets or paper tickets. Paper tickets are generally issued if there is a lack of ticketing agreement when booking with multiple airlines. In case you have been issued paper tickets instead of an e-Ticket due to a technical error, we will send you an email notification about the same.

Yes, it is possible to do this. A new ticket must be purchased for the passenger (or passengers) you wish to add to your existing booking. The prevailing airfare will be applicable to the new booking. You can contact our travel agents at 855-359-3245 for assistance. They will match the new booking with the existing one.

You have the option to check the booking confirmation by signing in to your personal 'My Eagle' account on our iEagle website. In case you do not see confirmation of the booking in your account, connect with our travel agents for assistance at 855-359-3245.

Partly used air tickets do not hold any reuse value. An unused air ticket may be exchanged for a new one. It will be subject to certain restrictions depending on the flight ticket exchange policy of the respective airline. However, even unused air tickets lose their value in cases of “No Show” - when a traveler fails to show up for a scheduled flight on time. Call us at 855-359-3245 for more information on this.

There is a risk of paper tickets being lost or stolen. This is why most major airlines issue e-Tickets nowadays since they are safer to use. When using e-Tickets, a valid photo ID proof must be carried along. For domestic travel, your Driving License or some other US Government certified ID proof will do. For international travel, you need a valid Passport, and in most cases a valid Visa, in addition to your Driving License. You need a printout of your Boarding Pass to get through the security checkpoint. You can take a print of this from the airport ticket counter.

Each airline has its own baggage policy which differs depending on the type of ticket (infant, child, or adult), travel class, and itinerary type (international or domestic). Also, check-in baggage and cabin baggage allowances are not the same. You will be charged an additional fee if the permitted baggage size or weight limit is exceeded. If you’re traveling with extra baggage, please check the respective airline’s permitted baggage allowance and additional baggage fees.

If the airlines you’ve booked your itinerary with have a checked baggage agreement, be assured that your checked baggage will be put through to the final destination hassle-free. In case the airlines do not have such an agreement, then you will need to check-in the baggage not just at the departure airport, but at the connecting and arrival airport as well.

Please check whether baggage alerts are offered in your itinerary. If yes, it means there is no checked baggage agreement in effect between the connecting airlines. You need to get in touch with the airlines and enquire whether to claim your checked baggage at the connection stop.

You need to immediately contact the airline and notify them if you happen to miss a scheduled flight. In case you are unable to do so, your ticket will be deemed a "No Show" flight ticket. Such tickets have no reuse value and cannot be exchanged or refunded. iEagle does not have any authority over the policy of airlines regarding "No Show" tickets.

In case you miss a connecting flight at the corresponding connection airport, report it immediately at the airport counter of the connecting airline. If the airline considers the reason you missed the connecting flight for, you may be accommodated on the next available flight. If your given reason is not considered by the connecting airline, they have the prerogative to refuse you a seat on the next scheduled flight. Such circumstances will require that you book a new flight ticket.

If you miss a departure flight and fail to notify the airline about the same, the connecting (or next) flight of the same trip will also be categorized as a "No Show" ticket.

In case of domestic air travel, a US Government certified ID proof along with your Driving License will do. For international air travel, a valid Passport, and Visa in most cases, in addition to your Driving License will be required. You can call the respective airline for more details on this.

Yes, Visa is mandatory to make a one-way international trip to any country. Please enquire at the consulate of your chosen country whether you need a travel or tourist Visa. You should also consult your own embassy regarding the same.

There are no hidden fees in your air ticket whatsoever. However, some airlines will charge you for special services such as wheelchairs, special inflight assistance, etc. Also, you will be charged for any extra baggage (if it exceeds the permitted limit) at the airport check-in counter. For more details on additional charges, please check directly with the airline before you leave for the airport.

Sometimes, airlines will change a flight schedule owing to bad weather at either the departure or arrival city. iEagle will call to inform you in case of flight delay or cancelation. We will also send you an email regarding the same. However, before you leave for the airport, we strongly suggest that you connect with the airline and confirm your flight schedule.

If you find the \“Exclusive Fare\” air tickets to be sold out, you can move onto the next available airfare. In case you don’t find any “Exclusive Fare” tickets despite maintaining a flexible travel schedule, call us at 855-359-3245. Our efficient customer care agents will surely get you a suitable deal.

iEagle would definitely like to pass on airfare discount to military travelers, if the airline (s) operating the chosen itinerary offers any such discount. Generally, most airlines do not offer discounted travel fares to military personnel.

iEagle would definitely like to pass on airfare discount to senior travelers, if the airline (s) operating the chosen itinerary offers any such discount. Generally, most airlines do not offer discounted travel fares to senior citizens.

Airline fares vary depending on the age of travelers. The general breakdown is like this: adult fare, which is also known as full fare, is applicable to travelers who are 11 years old and above; travelers below 11 years will travel on child fare whereas a child less than 2 years will be considered as an infant on lap. If you wish to book a seat for the infant, you will have to pay child fare for it. Not many airlines offer discount fares for senior citizens. You will have to check this with the airline of your choice before booking flights.

A One-way Trip is the trip you take from a departure city to a destination without a return ticket. A round trip consists of an onward journey from a departure city to a destination and a return journey from the destination to the departure city. A Multicity Trip involves travel across two or more destinations

Usually an aircraft has three travel classes - First Class, Economy Class and Business Class. However, there is Premium Economy Class on some aircraft in the fleet of some airlines. Some airlines have particular names to refer their travel classes.

First Class: The First Class cabin has the fewest number of seats ensuring the best leg space. The modern amenities in the first class offer a luxury travel experience with ultra-comfort. Travelers booking First Class flight tickets get the benefits of special facilities like priority check-in, free additional baggage allowance, airport lounge access, etc. It is the most expensive air travel class.

Business Class: Extra leg room and roomier seats are usual hallmarks of the business class travel cabin on an aircraft. Business class travelers are privileged to enjoy more or less the same facilities as those available to First class travelers. They are treated to premium wines and champagnes, which varies from airline to airline. Business class flight tickets cost lesser than first class seats.

Economy Class: Economy Class is categorized as the least expensive and most spacious cabin on an aircraft having the highest number of seats. The inflight services and amenities of Economy Class vary from airline to airline.

Premium Economy Class: Premium economy class is a better version of Economy travel class, in terms of seating comfort, amenities and inflight services. It offers extra leg space of around 5-7 inches, extra seat recline by 2-3 inches, extra seat width of nearly 1-2 inches. Travelers get the comfort of lumbar support, adjustable headrests and leg rests.

If you cancel a trip on the day of booking itself or within 24 hours from the time of booking, you can expect to receive the refund within 3 to 5 business days. The amount will get credited to your account but may not be specified as refund. The time it takes to process the refund depends on the efficiency of your bank or credit card service provider. If you do not find the refund amount reflected in your bank / credit card statement, please contact your bank or the credit card provider for details on this.

In case you cancel a trip 24 hours after you have purchased it, the refund policy of the airline will apply. iEagle will begin processing the refund only once the airline has approved your refund against cancellation request. We suggest you carefully review our cancellation and refund policy Terms and Conditions.

If you get an email about refund that you have not requested, it is generally due to your previous booking cancellation. Please contact our travel experts at 855-359-3245 to clear the matter at the earliest possible. You can also write to us at help@ieagle.com.

If multiple tickets are booked in one reservation, charges will be processed on an individual basis. These charges will be based on the classification of traveler (child or adult), the number of travelers, and the type of ticket issuance. Owing to this, your account will reflect multiple charges, along with taxes and service fees, for a single reservation.

The chances of this happening are very rare when you book flights with iEagle. However, in case you find duplicate charges on your bank statement, please contact your bank for a clarification on this. If you find the source to be iEagle, contact us at 855-359-3245 or send us an email about the same at help@ieagle.com along with a copy of your bank statement. Our customer support will contact you at the earliest possible.

The final amount quoted for your reservation will include all taxes. However, in case it appears that you\’ve been charged for special services you did not ask for, contact us at 855-359-3245. Our customer support will take an immediate action to ensure your issue is resolved at the earliest.

iEagle charges for booking tickets and other services only in U.S. dollars. Thereby, the booking page of iEagle will display all airfares solely in U.S. dollars. You cannot purchase an itinerary using a non-U.S. credit card. Only the credit cards that have been issued in the U.S. or Canada can be used to make flight reservations at iEagle. Please get in touch with your bank for details on non-U.S. currency to U.S. currency conversion charges.